Alan looked at the safe, then at the leaking pipe directly above it that was threatening to flood the compartment. "First, we stop the water," Alan said, his professional instinct kicking in. "5-Star service means we protect the property—all of it."

"The pressure drop is coming from the north wing," Leo noted, tapping the screen. "If it’s the main line, we’re looking at a full excavation."

As they packed up the van, Alan handed Leo a celebratory espresso. "Just another day on the job?" Leo asked, grinning.