Explores developing phlebotomy centers, Laboratory Information Systems (LIS), and test utilization programs. Key Quality Control (QC) Practices
Covers personnel selection, specialized training, workload adjustments, and compensation.
Leadership commitment, organizational structure, and staff competence.
Use of Levey-Jennings charts and Westgard Rules to detect trends or shifts in analytical performance.
Addresses the entire path of workflow— pre-analytic , analytic , and post-analytic phases.
Focuses on billing, equipment procurement, and cost-effective utilization of reference laboratories.
The book and related standards emphasize specific tools to maintain diagnostic accuracy: