Certain high-value or complex electronics incur fees if they have been opened, unless the item is defective or purchased in specific exempt states (AL, CO, HI, IA, MS, OH, OK, SC). Restocking Fee (excluding prepaid phones) $45 per item
Best Buy Electronics Return & Exchange: A Strategic Guide (2026) best buy return electronics
14 days for all customers, regardless of membership status. This includes cell phones, cellular tablets, mobile hotspots, and cellular wearables. Certain high-value or complex electronics incur fees if
60 days for most products.