Best Buy Mobile Return Policy Here

If you return a phone that was activated on a contract, you are responsible for contacting the carrier (e.g., AT&T, Verizon) to cancel the service to avoid continuing charges.

Verizon-activated devices have a 30-day return period for all customers. best buy mobile return policy

You can return in-store or by mail. In-store returns are recommended for faster processing. 5. Pre-Owned & Refurbished Phones If you return a phone that was activated

Unlike other items that offer 60-day returns for My Best Buy Plus/Total members, all customers are limited to 14 days for activatable devices. In-store returns are recommended for faster processing

Prepaid phone returns are generally exempt from this fee if returned within the 14-day window.

Most smartphones and cellular tablets have a 14-day return period .

Purchases made between Oct 31, 2025, and Dec 31, 2025, generally have extended returns through Jan 15, 2026.