: Being frank is especially useful at the end of discovery sessions or when a "referee" is needed for tough business decisions.
: Try to bring in words like "you" or "your" as late as possible in a difficult conversation to reduce defensiveness. Being Frank
: If you are worried about hurting someone's feelings, start by expressing how you feel (e.g., "I'm worried about...") before addressing the sensitive subject. : Being frank is especially useful at the
: When delivering difficult news, it is often more effective to ask questions (e.g., "Could you explain what happened?") rather than making direct accusatory statements. Being Frank