Show them you actually understand why they are upset. This is the "empathy" phase.
Start by stating exactly what you did without using the word "if." Anything
"I am sorry that I spoke to you disrespectfully." (This owns your behavior). 2. Skip the "But" Show them you actually understand why they are upset
"I realize that by being late, I made you feel like I don't value your time. That wasn't fair to you." 4. The "Repair" Plan Anything
Whether you forgot a birthday or accidentally insulted someone’s cooking, here is the four-step framework for fixing it properly. 1. Own the Action (The "I" Statement)
Since your request is wide open, I’ve put together a guide for one of the most useful (and often botched) life skills: