The AirAsia MOVE app has faced criticism for technical glitches, such as failing to confirm bookings or send itineraries promptly.
Many users report difficulty reaching human agents, often being routed through the "Bo" chatbot. Reviewers on the Apple App Store have noted long delays in refund processing and issues with the airline honoring flexible cancellation policies.
AirAsia is a polarizing but essential player in Southeast Asian travel. On one hand, it has been named the for 16 consecutive years at the Skytrax World Airline Awards 2025 . On the other, travelers often encounter frustrations typical of budget carriers, such as complex customer service and strict fee structures.
AirAsia MOVE: Flights & Hotels - Ratings & Reviews - App Store